Intercompany transactions not auto accepting

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Posted on by CU04060226-0

Since this last major update, our intercompany invoice transactions are not auto accepting. Some setting must have gotten modified with the update. The transactions are sitting in the inbox of the receiving company until we accept them.

Sandbox environments are continuing to auto accept (updated in May). Intercompany settings appear identical between Production and Sandbox. Auto send and auto accept are turned on. We have been using Business Central intercompany for over 6 months with no change to our Intercompany settings. Anyone have insight on where else to review?

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Dynamics 365 Business Central

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Grigorios Mavrogeorgis 2,272 Super User 2026 Season 1 on at

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Hi,

I would stop looking at the Intercompany settings for a moment, they look identical because that is probably not where the problem is. The auto-accept does not happen by the toggle alone, a job queue in the background pick up the inbox and accept it, as far as I know. After a major update those job queue entries quite often go to On Hold or Error and nobody notice.

So check Job Queue Entries in Production, search it in Tell Me, and compare the status with the sandbox where it still work. If the IC processing job is stopped or erroring in Prod, the transactions just sit in the inbox exactly like you describe, even with auto accept on. Also look if the job is set to restart automatically, sometimes after an upgrade it is not.

The settings being the same Prod vs Sandbox actually point to this - the difference is the job running, not the setup.

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Regards

Gregory Mavrogeorgis

Work: GMSOFT Limited
Blog: Inside Business Central
LinkedIn: www.linkedin.com/in/gregorymavrogeorgis

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