News and Announcements icon

Dynamics 365 CommunityForums Customer Service forum Copilot Case Summary

Customer Service forum

Suggested answer

Copilot Case Summary

(0) Share

Report

Report

Posted on by Neeraj.Sharma

1,579

Hi Guys

i am working of Copilot Case sumarry Control

https://learn.microsoft.com/en-us/dynamics365/customer-service/copilot-powerapps-settings#display-copilot-case-summary-on-custom-case-forms

at point number 5 i am not able to get control named "CopilotCaseSummaryControl "

Other copilot features like questions , emails etc working for me well.

any help is much appreciated .

All responses Img

All responses (3)

Answers Img

Answers (0)

Suggested answer

jfwarren-nz on at

Like (0)

Report

Copilot Case Summary

Are you working on a case form or custom table? This function is locked to the Case table.
Suggested answer

Community member 4 on at

Like (0)

Report

Copilot Case Summary

this now works. No need to go to classic view.
IrenJu 12 on at

Like (1)

Report

RE: Copilot Case Summary

This control is available only in the "Classic solution explorer"

Helpful resources

News and Announcements

Forum Structure Changes Coming Soon!

Quick Links

Leaderboard

#1

André Arnaud de Cal... 290,734 Super User 2024 Season 2

#2

Martin Dráb 229,021 Most Valuable Professional

#3

nmaenpaa 101,150

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans