Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Copilot Case Summary
Service | Customer Service, Contact Center, Fie...
Suggested answer

Copilot Case Summary

(0) ShareShare
ReportReport
Posted on by Neeraj.Sharma 1,579

Hi Guys

i am working of Copilot Case sumarry Control

https://learn.microsoft.com/en-us/dynamics365/customer-service/copilot-powerapps-settings#display-copilot-case-summary-on-custom-case-forms

at point number 5 i am not able to get control named "CopilotCaseSummaryControl "

Other copilot features like questions , emails etc working for me well.

any help is much appreciated .

  • Suggested answer
    jfwarren-nz Profile Picture
    jfwarren-nz 15 on at
    Copilot Case Summary
    Are you working on a case form or custom table? This function is locked to the Case table. 
  • Suggested answer
    Community member Profile Picture
    Community member 4 on at
    Copilot Case Summary
    this now works. No need to go to classic view.
  • IrenJu Profile Picture
    IrenJu 14 on at
    RE: Copilot Case Summary

    This control is available only in the "Classic solution explorer"

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December

Congratulations to our December super stars! 🥳

Start Your Super User Journey

Join the ranks of our community heros! 🦹

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,703 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,433 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans