web
You’re offline. This is a read only version of the page.
close
Skip to main content
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / An user doesn't appear...
Customer experience | Sales, Customer Insights,...
Suggested answer

An user doesn't appear in the All Eligible Users list within the Microsoft Dynamics 365 app

(1) ShareShare
ReportReport
Posted on by Koen Huys 96
an user is not appearing in the all eligible users list
- server synchronisation is on
- role is attached
what can I do more
 
I think the problem is that for that user I have multipe mailboxes, how can I remove one
 
 
 
 
Categories:
Microsoft Dynamics CRM
I have the same question (0)
  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 10,409 Super User 2025 Season 2 on at
    An user doesn't appear in the All Eligible Users list within the Microsoft Dynamics 365 app
    Please follow below steps provided by Microsoft, it will help you to resolve your issue.
     
  • Amit Katariya007 Profile Picture
    Amit Katariya007 10,409 Super User 2025 Season 2 on at
    An user doesn't appear in the All Eligible Users list within the Microsoft Dynamics 365 app
    Hello User,
     
    Can you share more information about the issue and if possible please share screenshot also.
     
    Thank you,
    Amit Katariya

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Dynamics 365 Community Calls Return
Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Responsible AI policies for the Community

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Mansi Soni – Community Spotlight

We are honored to recognize Mansi Soni as our August 2025 Community…

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Hamza H Profile Picture

Hamza H 141

#2
Daniyal Khaleel Profile Picture

Daniyal Khaleel 132

#3
DAnny3211 Profile Picture

DAnny3211 130

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans