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Attached knowledge base article in emails are placed at the bottom

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Posted on by Pernilla B

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Hi,

when our customer service responds to emails, the knowledge base article is attached at the bottom of the email, and not at the top.

This makes more work to copy and paste the article. Normally, the answers should always be in the top of an email because it´s the latest answer.

Do you have any suggestions?

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GG92 3 on at

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We have the same problem. Did you find any solution? Thanks

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Pernilla B 48 on at

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Both yes and no @GG92.

I got the answer that it is Microsoft standard. That get´s a kind of extra moment for the customer service-agents to cut and paste all information.

This is something I think that Microsoft should change, I mean, in all other emailkonversations it really works if I reply to someone.

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