web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Supply chain | Supply Chain Management, Commerce
Unanswered

Unable to return/credit sales order

(0) ShareShare
ReportReport
Posted on by 73
Dear Expert
Hope are all doing well,
Am trying to create a credit note for a sales order, when am selecting the sales order and click on OK to procced to push original sales orders line to be negative, an error occur with the following massages.
 
  1. The quantity being returned is greater than what can be covered by the return lot.
 
Even if am trying to return the order from sales return.
 the same error appear and am not able to return the order, this issues occurs on several sales order.
Looking for your help to know the reason of this issue, how to track it, fix it, and avoid it in the future.
 
Thanks in advance.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
I have the same question (0)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Season of Sharing Community Challenge Launch!

Jump in, show your community spirit, and win prizes!

Women in Power Builds Momentum

Expanding mentorship, skilling, and AI innovation

Congratulations to the May Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 153 Super User 2026 Season 1

#2
Laurens vd Tang Profile Picture

Laurens vd Tang 113 Super User 2026 Season 1

#3
Abhilash Warrier Profile Picture

Abhilash Warrier 102 Super User 2026 Season 1

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans