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Customer experience | Sales, Customer Insights,...
Suggested Answer

Activity Type - Option Sets

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Posted on by 6

Hi 

The Dynamics 365 sales Activity Type comes with the default activity types, and the field doesn't support customiztion of the option sets. We want to remove the unwated type and add customer types, is there a way to achieve this? 

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  • Suggested answer
    Daniyal Khaleel Profile Picture
    817 Most Valuable Professional on at

    No, this is not supported out of the box in Dynamics 365 Sales.
    The Activity Type field is a system-defined option set that represents the underlying activity tables (Email, Phone Call, Task, Appointment, Letter, Fax, etc.). It is not a configurable choice field, so:
    ❌ You cannot remove the default activity types.
    ❌ You cannot add custom activity types to the Activity Type field.
    ❌ The option set cannot be customized through the solution explorer or Power Apps.

    Posibility:
    Create a custom Choice (Option Set) field
    Add a custom field such as Activity Category or Business Activity Type.
    Populate it with your own values (e.g., Customer Visit, Follow-up, Sales Call, Support Call).
    This is the recommended and supported approach.
    Create a custom Activity table
    If you need a completely new activity type (e.g., "Site Inspection" or "Product Demo"), create a custom activity table by enabling the Activity option when creating the table.
    Your custom activity will behave like other activities and can participate in timelines, activities, and related features.
    Note that this does not add a new value to the system Activity Type option set; it creates a new activity table.

  • Suggested answer
    11manish Profile Picture
    1,211 Super User 2026 Season 2 on at

    No. The Activity Type field in Dynamics 365 Sales is a system field and cannot be customized. You cannot remove the built-in activity types or add your own values to this field.

    If your goal is to replace standard activity types with organization-specific ones, the recommended approach is not to modify the system Activity Type field, as it is not customizable. Instead:

    1. Hide or restrict access to the standard activity types that your users don't need.
    2. Create Custom Activity tables for new business-specific activities if they require their own forms, views, and timeline behavior.
    3. If you only need additional classification, add a custom Choice field (such as Activity Category) to the activity tables and use it for reporting, filtering, and business processes.

    This approach is fully supported by Microsoft, upgrade-safe, and aligns with Dynamics 365 customization best practices.

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11manish Profile Picture

11manish 80 Super User 2026 Season 2

#2
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 35 Most Valuable Professional

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Daniyal Khaleel Profile Picture

Daniyal Khaleel 32 Most Valuable Professional

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