My company has recently had an issue with purchase invoices. When we attach a document to the purchase invoice and post it the invoice disappears and is no longer attached to the posted purchase invoice. This has been happening for about a week. I don't know if anyone has any advice on this or if a rep is able to reach out to help solve this problem. We have not had any new extensions or any other changes. It just happened out of no where.
Without any more information or someone on your side who is a system admin, I might recommend submitting a ticket to Microsoft in your tenant for assistance. Alternatively, if you worked with an implementation partner on your system you may be able to reach out to them for help.
Otherwise, if you can post a bit more details about what is happening we may be able to help.
Is this happening to every invoice and every document attached?
Is this happening to every user in your system?
Are there any errors happening when you attach the document?
Does it disappear immediately, or is there a delay?
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