Hi team,
I am just asking this question, because this is common issues in integration.
For example
Suppose, ltem price we like to send external system from D365FO. And we found there will be mismatched in both systems in item price.
How will i troubleshoot the issue that where is the problem?
As per my thoughts i should check below points like
1. I would verify the item price in D365FO itself and confirm the exact item, price, currency etc.
2. I would check the integration layer. I. Mean, whether we are using OData, custom service etc to verify what data was actually sent from D365FO. Is there any issues or not.
3. I would check the integration logs or monitoring to see whether the request was successful or whether there was any error.
4. I would verify what the third-party application actually received and how it processed or stored the price.
5. Finally, I would compare the values at each stage—D365FO → integration → third party. This helps me identify whether the issue is in the source data or integration or external system.
Am I correct?
Pls advise, thanks
