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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Sending test email wit...
Customer experience | Sales, Customer Insights,...
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Sending test email with the free trial instance

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Posted on by RU-03101524-0 3
Hi, 
 
I am testing Microsoft Dynamics Customer Insight with the free trial. I have created my real-time marketing email successfully.
 
I am trying to send a test email or even the real email but I get a message saying  : From email: The from address for this message uses a domain that isn't authenticated for your organization. This can significantly lower message deliverability.
 
I have read that By default there is a dynamics domain set up but don't seem to find it.
 
Can somebody please help ?
 
Rosine
  • RU-03101524-0 Profile Picture
    RU-03101524-0 3 on at
    Sending test email with the free trial instance
    Thank you very much, Fiona.
     
    I read that there is also a "default authenticated domain". Is it real ? I don't seem to find it.
     
    Rosine
  • Suggested answer
    Fiona_Tiernan Profile Picture
    Fiona_Tiernan 327 Super User 2024 Season 2 on at
    Sending test email with the free trial instance
    Hi Rosine,

    Correct, to maximise message deliverability it is advised that you authenticate the domain that your messages are being sent from.

    To authenticate a domain, you need to navigate to the settings area as below, and then click on +New to configure a new domain.

     
     
     
    The Microsoft documentation that walks you through the steps to configure a new domain can be found here:
    https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/domain-authentication
     
    Please note you will need access to your domain's DNS control panel to be able to add new records as you walk through the authentication process. 

    If this answer was helpful, please consider marking it as verified.

    Kind regards,
    Fiona
     
     

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