Good morning D365 admins !
I'm facing a potentially crippling issue with our Finance & Operations system.
Our UAT environment was upgraded from version 10.0.43 to 10.0.45 on Friday, September 26th. We then began a testing phase in preparation for upgrading our Production environment next Friday. So far, the only major issue we've encountered is a failure in the Quotation creation process.
I opened a Microsoft Support case, but we're on a tight schedule so I'm trying to find as many help as possible.
Scenario:
I create a new quotation by navigating to Sales and Marketing > Sales Quotations > All Quotations.
I select an account type, enter a prospect or customer number, and click OK.
However, the quotation fails to be created, and I receive the following error message:
Unable to write data to entity quotes.Writes to SalesQuotationHeaderD365SalesEntity failed with error message Request failed with status code BadRequest and CDS error code : 0x80040265 response message: Feature "Integrate Sales Quotation lifecycle with Dynamics 365 Sales" is not enabled, but feature mappings "Dynamics 365 Sales quotation header (quotes)" or "Dynamics 365 Sales quotation lines (quotedetails)" is running. This setup is not supported. Contact your system administrator..For information on troubleshooting see https://go.microsoft.com/fwlink/?linkid=2244045. Activity ID for troubleshooting {907E5634-15B7-4602-9BF9-0F18A14913BF}For information on troubleshooting see https://go.microsoft.com/fwlink/?linkid=2244045..
The error message gives a clear sequence, the system expects the feature to be active because the mappings are enabled.
My priority was to align the feature status with the mappings.
I checked the Feature Management workspace, but the feature doesn't appear in the list. It’s likely no longer a standalone feature and has been fully integrated into the core of Finance & Operations.
I was able to locate it on our Production environment (version 10.0.43), and found an interesting note in the description:
“This feature adds a parameter to the 'Accounts receivable parameters' page, which lets you turn the functionality on or off.”
Back in the UAT environment, I found the ‘Integrate quotation lifecycles’ parameter. However, whether it's activated or not, quotation creation still fails.
I'm running in a circle about this problem and would gladly take any advice or observation.
Thank you
Have a nice day
45
Share
Report
All responses (
Answers (
