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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Incoming email isn't c...
Service | Customer Service, Contact Center, Fie...
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Incoming email isn't converted to a case from alias email dynamics 365

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Posted on by ecrevisse
 
Hi Team, 
The primary email address (help@mydomain.com) has several aliases, across different domains. When sending email to the alias, an issue should be created. However, the issue is not created. The created issue creation rule is assigned to the primary email address (help@mydomain.com). Where could the problem lie?
 
 
Edit: Dynamics 365 doesn't see e-mail from alias ;/ 
Categories:
Dynamics 365 Customer Service
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