Customer experience | Sales, Customer Insights,...

Event Planning limitations in RTM

(1) Share

Report

Posted on by Community member

Hi there,

Are there some limitations within Event Planning based on whether it's a new implementation of Real-Time Marketing?

For instance, I'm unable to see the /Passes/ subgrid on the Event form (you can see it when going to customise the form). I couldn't understand why, so I examined some of the JS web resources and can see there's some references to hiding a number of Tabs and Sections based on a function called 'adaptFormForRealtimeOrOutboundOnLoad'. This includes the reference to Ze.PassesSectionName. (code extract below)

RealTimeMarketingSetFieldsVisiblity(e,t){const n=new ue(e);t?(n.HideSectionFromTab(Qe.GeneralTabName,Ze.WaitlistSectionName),n.HideSectionFromTab(Qe.GeneralTabName,Ze.TimelineSectionName),n.HideSectionAndSetFieldsOptional(Qe.GeneralTabName,Ze.WebinarSetupSectionName),n.HideSectionFromTab(Qe.RegistrationAndAttendanceTabName,Ze.PassesSectionName),n.HideSectionFromTab(Qe.RegistrationAndAttendanceTabName,Ze.ContactsWhoCanceledSection),n.HideTabAndSetFieldsOptional(Qe.WebsiteAndFormTabName),n.HideTab(Qe.RecoveryItemsTabName),n.HideLookup(ft.IsRecurringEvent),n.HideLookup(et.RegistrationResponsesSubgridName),n.HideLookup(ft.AllowCustomAgenda),n.HideLookup(ft.WaitlistThisEvent),n.ShowTab(Qe.RTMWebsiteAndFormTabName)

Regards

Gavin

I have the same question (0)

All responses (2)

Answers (0)

Suggested answer

Community member Moderator on at

Like (0)

Report

Yes. Passes and payments are not supported in real-time marketing yet. Once supported you will be able to do what you describe. You can read more about the OBM and RTM differences here: Plan, publicize, and collect registrations for events - Dynamics 365 Customer Insights | Microsoft Learn

Was this reply helpful? Yes No
Community member 4 on at

Like (0)

Report

Thank you William, is there any timeline to support this functionality? It means that for our new customer (or any new potential customer) that is looking to take on D365 Marketing for an Events Planning solution (we are just in Requirements Gathering with them, looking to start implementation in January) there is a gap that we therefore cannot fill.

I read another piece of information that said Existing Customers can request to enable Outbound, but not New Customers?

Was this reply helpful? Yes No

Join the conversation

Community site session details

Event Planning limitations in RTM

Helpful resources

Quick Links

Responsible AI policies

Neeraj Kumar – Community Spotlight

Congratulations to the November Top 10 Community Leaders!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates

Community site session details

Event Planning limitations in RTM

Helpful resources

Quick Links

Responsible AI policies

Neeraj Kumar – Community Spotlight

Congratulations to the November Top 10 Community Leaders!

Subscribe to this forum!

Select categories

Leaderboard > Customer experience | Sales, Customer Insights, CRM

Featured topics

Product updates