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Issue with Financial Dimension 'Retail Channel' Changing Automatically in D365 F&O

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Posted on by BI-21121017-0

Hello everyone,

Good day for all of you.

A financial dimension named Retail Channel has a valid and approved value of 0224. This value was already used in accounting transactions during 2025 and did not present any issues with various departments.

However, when selecting certain values within the Department dimension, specifically:
- Sales
- Real Estate

We observe that the Retail Channel value automatically changes from 0224 to 00000401 without any user intervention.

Important Notes:

- The value 00000401 is not among the defined or active values for the Retail Channel financial dimension.

- The issue does not occur with all departments, but only with the aforementioned departments.

- The change is made automatically by the system, indicating the existence of a setting or rule controlling this.

Could you pls help me in this issue ?

Thanks in advance

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BI-21121017-0 12 on at

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H.M.Burhan 251 on at

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Hi,

Just check whether the derived dimension or default dimension setup was done recently. Additionally, please check the financial dimension value setup at the payment method level, as it is overriding the financial dimension value of your store.

Cheers,

Burhan

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BI-21121017-0 12 on at

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Thank you for your feedback.
As per your suggestion, we have carefully reviewed the following configurations and After verification, we confirm that no setup or recent changes exist for any of the above points that could cause the Retail Channel dimension to be overridden.

The issue still persists only when selecting specific departments Like (Sales and Real Estate), while other departments work as expected.

So, What Can I do?

Kind Regards,

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André Arnaud de Cal... 301,675 Super User 2025 Season 2 on at

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Hi,

Are you aware of customizations or ISV solutions in your environment? E.g. I worked at an ISV company before where we developed a Data Quality Studio solution where we could set up rules for auto applying (overwriting) field values. Is this or a similar product in use?

When exactly is the value changing? At the moment a user chooses another value for the department or after a while?

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