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Email Insight Reporting and Data - Delivery and Interaction details

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Posted on by bilboswaggins23

Hello Everyone,

I am trying to see if there is a way to get the analytics present in the 'Delivery and Interaction details' section of Emails in CI - Journeys.

I am trying to get these details per email (maybe per segment? but not necessary). Right now the only way to do this seems to manually go through each newsletter we have sent and manually write down the metrics.

I can't even seem to identify the table that these interactions are stored on so I could merge some tables together...

Any thoughts or ideas?

Image of the Delivery and Interaction details window:

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bilboswaggins23 2 on at

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Email Insight Reporting and Data - Delivery and Interaction details

Siraj Abou Said,

Thank you for your response. I had seen that there more metrics available via Fabric but was hoping to avoid that cause we already pay quite a bit for dataverse / customer insights.

A little frustrating that this data exists in our environment but can't really be interacted with in the same way you might interact with other tables to build customized dashboards and whatnot.
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Siraj Abou Said 41 on at

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Email Insight Reporting and Data - Delivery and Interaction details

Hello, if you need to see a detailed report of the interactions in CI-J, then yes they are only available per each email, and not per the parent journey.

However, if you need to view a high level metrics and KPIs per journey, you can view them from "Analytics" reports, where there are couple charts for Delivery success and Delivery issues you can rely on (especially under Chanel analytics), where you can filter by your journeys.

If you want a full access to marketing interactions data, you have to do this via Microsoft fabric (previously it was via managed data lake) which you can consider as a backend data processing and management platform, and you also need a Power BI which will be the front-end analytics tool to build reports and dashboards from that data.

For more details, check the latest Microsoft documentation here.