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Supply chain | Supply Chain Management, Commerce
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D365 FO WHS picking error: on-hand shows 4 available, but pick says only 0 available

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Hi everyone,

I have an issue in Dynamics 365 Finance and Operations / Warehouse Management.

When I try to pick item 102218, the system shows the following error:

“4 cannot be picked because only 0 is/are available from the inventory for item 102218 and dimensions: Site=10, Warehouse=40, Location=40C20, Inventory status=Avail, License plate=000LP0006655860. Please check physical on-hand.”

The strange thing is that the on-hand quantity looks available for the same dimensions:

  • Item: 102218
  • Site: 10
  • Warehouse: 40
  • Location: 40C20
  • Inventory status: Avail
  • License plate: 000LP0006655860
  • Physical inventory: 4
  • Available physical: 4
  • Physical reserved: 0

I have already checked the usual causes:

  • No open warehouse work for this item / license plate
  • No active reservation found
  • ReservPhysical = 0
  • ReservOrdered = 0
  • Work lines were checked
  • Inventory transactions were checked
  • Inventory transaction origin was checked
  • On-hand list was checked
  • WHSInventReserve was checked
  • Warehouse management on-hand cleanup was executed
  • Consistency check was tested
  • Quality orders / blocking were checked
  • Sales orders / delivery reminders were checked

Earlier we found an inconsistency in WHSInventReserve for another inventory dimension related to PP70 / Receipt. There were orphaned positive values in AvailPhysical and AvailOrdered, while InventSum and InventTrans showed zero. Those values were corrected, and now WHSInventReserve and InventSum seem to be aligned for the current active stock.

At the moment, the remaining visible on-hand is:

  • Warehouse: 40
  • Location: 40C20
  • Inventory status: Avail
  • License plate: 000LP0006655860
  • Quantity: 4

However, the system still says that only 0 is available when trying to pick.

Has anyone seen a similar issue where InventSum / on-hand shows available physical quantity, but the picking process still says that 0 is available?

Which tables or processes should I check next? Could this still be related to WHSInventReserve, reservation hierarchy, license plate inventory, work creation history, or another WHS cache / consistency issue?

Any suggestions would be appreciated.

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