Sales Price List not updating on service order

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Posted on by tanya07

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Hello all,

We have a sales price list and we have resources tagged to those with desired unit prices.

When we are using the same resource under the service order, the system picks the unit price from the resource card.

Anything we are missing here ??

Regards,

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Dynamics 365 Business Central

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Ramesh Kumar 7,529 Super User 2025 Season 2 on at

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Hi Tanya,

Can you please provide some screen shot as I want to understand what do you mean when resources are tagged to those with desired unit price. Meanwhile to check the setup below link might help

https://learn.microsoft.com/en-ca/dynamics365/business-central/projects-how-setup-resources

Thanks

Ramesh

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Jainam M. Kothari 15,639 Super User 2025 Season 2 on at

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Hello,

In Business Central the pricing is set up for service orders by following ways:

Service Price Groups: Ensure that you have set up service price groups correctly. Service price groups allow you to apply specific pricing to service items or resources. You can assign these groups to service items on service item lines.

Service Price Adjustment Groups: Verify if you have set up service price adjustment groups. These groups can adjust the pricing of service items based on various criteria, such as specific resources or service tasks.

Service Item Lines: Make sure that the service item lines in your service order are correctly linked to the appropriate service price groups or adjustment groups. This ensures that the correct pricing is applied.

Resource Card Settings: Double-check the settings on the resource card to ensure that there are no overrides or specific pricing rules that might be affecting the unit price when used in service orders.

May this can help : https://learn.microsoft.com/en-us/dynamics365/business-central/service-how-setup-service-costs-pricing

https://learn.microsoft.com/en-us/dynamics365/business-central/service-service-price-management?tabs=current-experience

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Khushbu Rajvi. 20,971 Super User 2025 Season 2 on at

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If this helps: https://community.dynamics.com/forums/thread/details/?threadid=52b70bb9-5874-4aa4-8c42-85017319658a

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Gerardo Rentería Ga... 25,390 Most Valuable Professional on at

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Hi, good day
I hope this can help you, and give you some hints.

Record special sales prices and discounts - Business Central | Microsoft Learn

Best Regards
Gerardo

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Arjun Anand 202 on at

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Hi TK,

You might have missed some field values that need to match your resource pricing criteria. This could be why the price values are not appearing on the service order lines.

Additionally, ensure you use the "Get price" function from the Line actions tab.

Please check and confirm.

Thanks,

AA

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tanya07 1,638 on at

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Thankyou everyone for your replies.

I tried out Arjun's solution which eventually worked on point.

This was great help :)

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