Dynamics Community Forum Thread Details

Delete Approval Request except for Approver not working for Purchase Order Workflow

Hi everyone,

I have an approval workflow for Sales Quote. I copied the same workflow and changed it to work with Purchase Orders. The workflow settings, responses, and Workflow User Group are the same.

My Workflow User Group has two users with the same sequence number:

MARY - Sequence 1
PETER - Sequence 1

The expected behavior is that only one approval is required.

For the Sales Quote workflow:

One approver approves the document.
The document is released.
The other approver's Approval Entry is automatically deleted by the "Delete Approval Request except for Approver" response.
This works as expected.

However, for the Purchase Order workflow:

One approver approves the document.
The Purchase Order is released.
The other Approval Entry remains Open instead of being deleted.

This causes an issue for the requester. Although the Purchase Order is already Released, if they later need to amend it, they can reopen the document but cannot send a new approval request because there is still an Open Approval Entry. They have to wait for the remaining approver to approve the original request before they can submit the document for approval again.

Has anyone experienced this behavior with Purchase Orders?

Is "Delete Approval Request except for Approver" expected to behave differently for Purchase Orders, or am I missing a workflow setting?

Any advice would be greatly appreciated. Thank you!