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Hi gurus!
I've got a prob that's in need of assistance. I've created a segment in D365 real time marketing that pulls in records of leads who have signed up for our events. As we have multiple events, there will be duplicate emails in it as the lead could have registered for 2 different events, and hence appears twice in the segment.
The issue I'm having is that when I created a customer journey and the email goes out, the recipient receives duplicates of the same email. An example would be:
Andy registers for 3 events and there's 3 records of Andy in my segment. He will then receive 3 copies of the same email.
I have checked my settings and I have Bypass Email Deduplication set to NO.
This wasn't an issue with Outbound Marketing but in real-time, how can I solve this? Any advice?
It will be turned off by default, and you'll have to enable it from the feature switches section. So, stay tuned, the feature will be available shortly
Thanks Haig Liu for your clarification. Yeah, most likely will suggest there. I did however managed to find a workaround by setting the frequency cap to 2 a day.
Hi Kevin,
That's what I'm trying to illustrate,
some clues that this is by design, and perhaps changes will be made in future versions.
It is recommended that you suggest an idea here:
Thanks Haig, yeah so it seems that wont work. Are there any other solutions to prevent users from receiving duplicates?
Will setting a daily frequency cap reduce the duplicates? I've got users who registered for more than 5 events the past year and they've been receiving 5 duplicates every time our customer journey goes live.
Hi Kevin Boey,
The Bypass Email Deduplication setting is only valid for outbound marketing.
Real-time marketing focuses on "real time", when users sign up for multiple events the mailbox will look bad,
but when they need to cancel the event, these emails will remind them of the number of cancellations.
We are currently unable to make direct changes to members in real-time segment, so duplicate detection cannot help either.
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