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ReportHi everyone,
I'm facing an issue with Dynamics 365 Sales Hub access.
Scenario:
- Created a custom security role by copying the out-of-the-box Salesperson role.
- Only modified privileges for:
- Accounts
- Contacts
- Leads
- Opportunities
- Activities
- Quotes
- Products
- Assigned the custom role to the user.
- Also assigned Sales Enterprise app access.
- Shared the Sales Hub app with the required security roles using Manage Roles.
App Access Checker results:
- Sales Hub
- Security = Yes
- Visible = No
- License = No
If I assign the System Administrator role to the same user, the Sales Hub app becomes visible and works correctly. As soon as I remove System Administrator, the app is no longer visible.
I've also:
- Refreshed the user in the environment.
- Cleared browser cache and tested in InPrivate mode.
- Republished the app.
- Verified the app is shared with the required security roles.
Has anyone experienced this issue before? Is there any additional privilege, app configuration, or licensing requirement that I might be missing?
Any suggestions would be appreciated. Thanks!
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