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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Bookmarks Disappearing...
Small and medium business | Business Central, N...
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Bookmarks Disappearing and Reappearing

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Posted on by JE-20081519-0 750
Hi:
 
No matter which browser type is used, a couple of Business Central users are reporting that Bookmarks on the Role Center are disappearing and reappearing later.
 
In one instance, a user added the "General Ledger Setup" screen as a Bookmark.  Not too long afterward, this Bookmark would no longer appear.
 
According to them, no users deliberately turned off the Bookmark.  In any case, this Bookmark mysteriously reappeared later!
 
On one occasion, these two users tried to add a separate Bookmark.  When it didn't appear on the Role Center, they tried to add it again...and, again...and, again...  Later, several instances of this same Bookmark suddenly appeared!
 
How does all of this happen, and is there a remedy?
 
Thanks!
 
John
Categories:
Dynamics 365 Business Central
  • Suggested answer
    Inkey Solutions Profile Picture
    Inkey Solutions 1,967 on at
    Bookmarks Disappearing and Reappearing

    This issue might be due to minor updates in Business Central. After such updates, a few bugs can occur in the system. For example:

    • The General Ledger Entry page sometimes shows errors when bookmarked.
    • When opening a new vendor or customer without selecting a template, the system may display an error related to a blank Number series.

    These issues, such as the General Ledger error and the blank page number series error, were resolved after a subsequent update. It might be possible that your issue is also a bug in Microsoft Dynamics.

    You can either wait for the next minor update or connect with the Microsoft support team for assistance.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 78,198 Super User 2025 Season 1 on at
    Bookmarks Disappearing and Reappearing
    I have never encountered this problem.
    However, if you bookmark a custom page/report, the bookmark will disappear after uninstalling the extension, and will reappear after reinstalling it. However, for standard functions, I have never encountered this problem.
    You can submit a SR to Microsoft to help investigate.
     
    Thanks.
    ZHU
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 9,235 Super User 2025 Season 1 on at
    Bookmarks Disappearing and Reappearing

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