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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Please help not able t...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Please help not able to login raj.crm.dynamics.com

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Posted on by CU13010433-0 2
Please help not able to login raj.crm.dynamics.com
 
Ask your admin to add you to this environment's security group and then retry accessing this environment. Learn about security groups
 
  • Error Code: notMemberOfOrg
  • Timestamp: 1/13/2026 4:28:53 AM UTC
  • Service Request Id: b3300ebd-50fa-4201-bbec-f2a8d0a0c040
  • Tenant Id: b01e72d0-8853-40b3-9c5c-4266fb26c3e2
  • Url: https://raj.crm.dynamics.com
  • Organization Id: 7663e5bd-a07f-f011-8589-000d3a357719
  • Unique name: unq7663e5bda07ff0118589000d3a357
  • Security Group: 154262b9-1b96-4d5b-94ca-36fda3e8cca5

  • Object Id: 8049dbbe-548b-457d-a027-163a57e18d06
  • System User Id:
  • User Tenant Id: b01e72d0-8853-40b3-9c5c-4266fb26c3e2
  • UPN: ibrahim@rajinfosys.net
  • Is user member of security group: False
Screenshot 2026-01-13 100703.png
Categories:
Dynamics 365 Contact Center
I have the same question (0)
  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar Microsoft Employee on at
    Hey Ibrahim.
     
    If you can see, you're trying to login with your account ( ibrahim at rajinfosys.net ) to an environment.  However, you're not a member of the security group associated to the environment, which is preventing you to login to the environment.  That's what the message shows.
     
    You should go to admin.powerplatform.com, verify the environment and check what is the name of the security group associated, and then add your user to that group in AzureAD/M365 Admin Center.
     
    Regards,
     
     
  • Suggested answer
    Inogic Profile Picture
    Inogic 743 on at
    Hi,
     
    The error code “notMemberOfOrg” and the message "Is user member of security group: False" confirm that this specific Dynamics 365 environment has been configured to strictly allow only members of a specific Azure AD Security Group to access it. Even if the user has a license, they cannot enter if they are not in the group.
    Solution (For the Administrator)
    To fix this, a System Administrator must do one of the following two options:
    Option 1: Add the User to the Security Group (Recommended)
    1. Go to the Azure Portal (https://www.google.com/search?q=portal.azure.com) or Microsoft 365 Admin Center.
    2. Navigate to Groups.
    3. Search for the Security Group with the Object ID: 154262b9-1b96-4d5b-94ca-36fda3e8cca5.
    4. Add the user ibrahim@rajinfosys.net as a Member of this group.
    5. Wait a few minutes for the sync to occur, then the user can try logging in again.
    Option 2: Remove the Security Group Restriction
    1. Go to the Power Platform Admin Center (https://www.google.com/search?q=admin.powerplatform.microsoft.com).
    2. Select Environments and click on the environment (raj.crm.dynamics.com).
    3. Under the Details section, click Edit.
    4. Locate the Security Group field.
    5. Remove the security group.
    6. Click Save. (This will allow all licensed users in the tenant to access the instance).
    Hope this helps.

    Thanks!
    Inogic

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