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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / cdsusermanagement reve...
Customer experience | Sales, Customer Insights,...
Suggested Answer

cdsusermanagement reverting user first and last name when a license is assigned

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Posted on by Barış Kuzu 227
Hello,

Our users' name revert to English characters when there's an update to their licenses. Any license. I've verified that the user's name is correct on Entra however, we lose the language specific characters when this occurs. modifying user is cdsusermanagement.

How can I remedy this?

 
Categories:
Microsoft Dynamics CRM
I have the same question (1)
  • Suggested answer
    DAnny3211 Profile Picture
    DAnny3211 11,397 on at

    Hi Barış 👋

    Thanks for your question!

    The issue you're encountering—where user names revert to English characters when a license is assigned or updated, and the modifying user is cdsusermanagement—is likely related to synchronization behavior between Entra ID (Azure AD) and Dataverse.

    ✅ Here’s what you can try:

    1. Verify Entra ID (Azure AD) profile encoding

      • Ensure that the user's name in Entra ID includes the correct language-specific characters and is saved properly.
      • Sometimes, character encoding issues can occur during sync if the source system doesn’t support Unicode fully.

    2. Check Dataverse sync settings

      • The cdsusermanagement system user is responsible for syncing user data from Entra ID to Dataverse.
      • If the sync process is stripping special characters, it may be due to a default normalization or encoding rule.

    3. Use Power Platform Admin Center

      • Go to Power Platform Admin Center > Environments > [Your Environment] > Users.
      • Manually update the user’s name if needed and monitor whether it persists after license changes.

    4. Raise a support ticket with Microsoft

      • This behavior may be a known issue or limitation. Microsoft Support can confirm whether there’s a workaround or configuration to preserve special characters during sync.

    💡 As a workaround, you might consider using a custom field to store the correct display name if the system field continues to revert.

    Hope this helps!
    ✅ Please mark this reply as helpful if it answered your question.
    Best regards! 👋

  • Suggested answer
    Nour Abuzaid Profile Picture
    Nour Abuzaid 197 on at

    The issue happens because cdsusermanagement syncs users from Entra ID to Dataverse and strips non-English characters.

    Quick fixes:


    1.  

      Ensure names in Entra ID use correct Unicode characters.


    2.  

      Manually update names in Power Platform Admin Center after license changes.


    3.  

      If it keeps reverting, store the correct name in a custom field.


    4.  

      Contact Microsoft Support for a permanent fix.
       

    This prevents names from reverting when licenses are updated.

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