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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Sales Insights sequenc...
Customer experience | Sales, Customer Insights,...
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Sales Insights sequence daily usage flow failing

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Posted on by CU28111156-0 17
Hi Community,
 
we are experiencing a weird issue. Suddendly, an email came to my mailbox saying that the flow called 'Sales Insights sequence daily usage flow' is failing. 
We did not created anything like this, so I suspect this flow is created by Microsoft. It is calling One 'Perform unbound action' with  
 
{
"actionName": "msdyn_UpdateSequenceDailyUsageMetric"
}
 
in the body. It is failing with :
 
"error": {
"code": "0x80040251",
"message": "There is no active transaction. This error is usually caused by custom plug-ins that ignore errors from service calls and continue processing."
}
 
Anyone has a clue what this could be ?
I suspect MS Update removed the action in the 'Sequence' solution and forgot about flow or?
 
Thanks for any hints.
Tomas
Categories:
Dynamics 365 Sales
sales_flow_screen...
  • Suggested answer
    BW-11121100-0 Profile Picture
    BW-11121100-0 2 on at
    Sales Insights sequence daily usage flow failing
    Hi all.
     
    I had this exact issue that also started on 20th Nov and raised a ticket with Microsoft on 4th Dec as this flow doesn't allow customization, therefore we couldn't fix it for ourselves.  MS case ID 2412040050003793
     
    They did some work in the background and this flow has been running error free for me since early morning 6th Dec, I'd like to think that whatever they have done is a global solution rather than for just my instance and looking at the comments so far I think it is.
     
    If they get round to telling me what the underlying fault and their fix was I will update this post.
     
    Update from MS engineering team.

    Symptom: you were experiencing an issue with the "Sales Insights sequence daily usage flow", which was failing since November 19, 2024, with an error code 0x80040251.

    The root problem is an outdated 9.0.0.0 library that was somehow introduced on the backend and now causes failures like the below from har file and Traceerrors
      
    Resolution: Engineering fixed the library in TIP (to a more current one that includes JavaScriptSerializerAdapter again)

  • LV-10120750-0 Profile Picture
    LV-10120750-0 2 on at
    Sales Insights sequence daily usage flow failing
    My flow has not yet fixed itself. Last succesfull run was Nov 19 2024
  • Verified answer
    CU28111156-0 Profile Picture
    CU28111156-0 17 on at
    Sales Insights sequence daily usage flow failing
    Yes, confirm, issue fixed itself. No errors since 5.12.
  • BNICH309 Profile Picture
    BNICH309 2 on at
    Sales Insights sequence daily usage flow failing
    We have an incident open that was assigned to a Sales insight specialist two days ago, but we're seeing the same, the flow started working again yesterday without any changes on our side. No explanation provided yet on what broke or the fix. 
  • PB-23071446-0 Profile Picture
    PB-23071446-0 2 on at
    Sales Insights sequence daily usage flow failing
    We had the same issue since Nov 21 - Dec 4. Magically, it was fixed today.
  • Suggested answer
    Alexander PixelZ Profile Picture
    Alexander PixelZ 79 on at
    Sales Insights sequence daily usage flow failing
    Same here. 
     
    The flow was active again this morning, so MS did some fixing?
     
  • LR-16080836-0 Profile Picture
    LR-16080836-0 2 on at
    Sales Insights sequence daily usage flow failing
    Same issue here, the flow was deactivated this morning by Power Automate, I have searched for a solution but can't find it.
  • CU04122103-0 Profile Picture
    CU04122103-0 2 on at
    Sales Insights sequence daily usage flow failing
    Same issue, flow was deactivated today automatically  by powerautmate. I don´t know what it will affect. 
     
     
  • jcnickell Profile Picture
    jcnickell 13 on at
    Sales Insights sequence daily usage flow failing
    I'm adding us as a 'me too'.  Our last success was on 11/20. Got an email today that the flow was disabled because it continues to fail. 
     
    I was guessing that "msdyn_UpdateSequenceDailyUsageMetric" might show up as a table in Power Apps, but it's not there (at least not any more.
     
    There is a "Sales Insights settings" option within the Sales Hub for our Dynamics 365 which we don't have setup I'm guessing it's connected somehow and that since it stopped for multiple of us on the same day that Microsoft pulled the plug on something.  Haven't seen any negative consequences yet so not going to burn any more time on it. 
  • CU03122319-1 Profile Picture
    CU03122319-1 2 on at
    Sales Insights sequence daily usage flow failing
    Experiencing this same issue! and it keeps happening. Getting errors in the connection as well.

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