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Hi everyone,
I’m looking for advice on best practices for assessing actual usage of Dynamics 365 Customer Service Enterprise licences.
We’re currently analysing Azure AD sign‑in logs via Sentinel, but this is flagging a high level of inactivity. I’m conscious this doesn’t paint the full picture, as Dynamics can be used through background processes or integrations without an interactive sign‑in.
Is there a recommended way to get a more accurate view of real usage to support licence optimisation and harvesting?
Thanks in advance.
Michael. M
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