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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Getting an error when...
Finance | Project Operations, Human Resources, ...
Suggested Answer

Getting an error when setting up Azure instance to connect with my Project on LCS

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Posted on by MK-13081504-0 14
This action cannot be performed by prospect users. Please contact support with ID: 0f4f4f90-6ad0-46a7-a5bc-14f98de48e42
Session ID 315292ac-90e5-4c3a-994a-d45f9bf6c441
Search timestamp 2025-08-14T14:21:51.093Z
2.0.175.1076-18c1dd20-hotfix at ProdWest
Categories:
Dynamics 365 Finance
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  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 300,917 Super User 2025 Season 2 on at
    Hi,
     
    Can you please elaborate on your question? Do you have a Dynamics 365 license in your tenant, either a customer license or partner sandbox? 
  • Suggested answer
    DAnny3211 Profile Picture
    DAnny3211 11,397 on at

    Hi,

     

    This error occurs because the user account you’re using in LCS is flagged as a prospect user, which means it doesn’t have the required permissions to deploy or link an Azure subscription. This typically happens when:

     

    • The account is not associated with a customer or partner project in LCS with the correct role (e.g., Project Owner or Environment Manager).

    • The Azure subscription is not linked to the same tenant as your LCS project.

    • The account lacks Azure Contributor rights on the subscription.


      •  
     
     

    ✅ How to Resolve

     

    1. Check your LCS role

       

      • In LCS, open the project → Project users.

      • Ensure your role is Project Owner or Environment Manager. If not, ask an admin to update it.

    2. Verify Azure subscription link

       

      • Go to Project settings â–¸ Azure connectors.

      • Confirm the subscription is linked and the service principal is configured correctly.

    3. Check Azure permissions

       

      • In the Azure portal, ensure your account has Contributor or higher on the subscription and resource group.

    4. If you are a prospect user

       

      • Only Microsoft or the partner who created the project can convert a prospect user to a full user.

      • Contact your partner or Microsoft support to update your status.


      5.  
     
     

    Could you confirm if updating your LCS role and Azure permissions resolves the issue?

     

    Thanks and best regards,

    Daniele

    Note: This response was prepared with support from Copilot to ensure clarity and completeness.

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