I have a requirement in workflow.
When invoices are submitted, they go into a default workflow. During submission, some conditions are checked, and if a condition becomes false, the workflow should move into a sub-workflow.
Inside that sub-workflow, there is no Participant option available for escalation. But I need that option, because I want to escalate the task to cost center owners one by one if the due date and time is exceeded.
Is it possible to customize or enable the Participant option in escalation for the sub-workflow?
If not, are there any other ways to achieve this requirement?
Or Can we achieve this either a custom batch job or custom workflow?
If we can achieve this via custom batch job, can we see the escalation details in the workflow details tab itself?
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