Dynamics Community Forum Thread Details

The workflow is not appearing in the Dev environment.

Hi All,

We customized the Return Order workflow for both the Dev and UAT environments. Recently, we noticed that the workflow is not visible for newly created Return Orders in the Dev environment, while it is working as expected in UAT.

I checked the workflow configuration in Sales and Marketing > Workflows and found that the active workflow versions are different:

Dev Return Order Workflow Version: 1.19.0.0
UAT Return Order Workflow Version: 1.22.1.0

I have a couple of questions:

Could the workflow version difference be the reason why the workflow is not appearing on newly created Return Orders in Dev? I also noticed that some older Return Orders in Dev still display the Workflow button, and a few of them have already been submitted and completed successfully.
In UAT, the Workflow button is displayed by default when a Return Order is opened. However, in Dev, the Workflow button is not displayed at all for newly created Return Orders.

Could you suggest the best troubleshooting approach? Specifically:

Is there anything that can be verified or fixed through the application (workflow configuration, activation, workflow assignment, etc.)?
Or does this issue likely require investigation in the code (customizations, form extensions, workflow provider, security, or deployment)?