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I have a requirement from my client:
they have 2 type of service; 24*7 and normal hours. the question is: is only one Voice Channel and one workstream enough for this scenario.
in this order that VIP Customers can be connected to an agents whenever they call and normal customers be connected in normal work hours and out of this hours only receive a message like: 'please call during working hours'
I red about 'call flow management' in Azure communication but seems it's only for developers and as a matter of fact, I am not one! is there any Out of the box tools in Contact center?!
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