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8Hi Everyone,
We have a question regarding the Dynamics 365 CE and Adobe Marketo sync.
Our Dynamics 365 CE environment was recently refreshed, and as part of the refresh we recreated the Teams. Although the new Teams have the same names as the old ones, they now have different GUIDs.
The old Team records still exist in Marketo, and the newly created Teams are not syncing from Dynamics because Marketo appears to recognize the existing records with the same names.
Has anyone encountered this scenario before?
Specifically, we'd like to know:
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Is there a way to remove the old Dynamics Team records from Marketo?
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Can we force Marketo to sync the newly created Team records from Dynamics after an environment refresh?
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Are there any recommended workarounds or best practices for handling Team synchronization after a Dynamics environment refresh?
Any guidance or experience with Adobe Marketo and Dynamics 365 integration would be greatly appreciated. Thank you!
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