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Posted on by LR-18060929-0

Hi experts,

I'm currently working with Dynamics 365 in my organization, but it's been crashing frequently and the performance is really slow. Any suggestions on how to fix or improve this?

Laura

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Dynamics 365 general

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Jonas "Jones" Melgaard 4,988 Most Valuable Professional on at

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Hi Laura,

It’s difficult to say without knowing what type of Dynamics product you have issues with.

My advice is that you reach out to either Microsoft Support or your implementation partner for advice, as they can access your Dynamics instance.

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Adis 6,069 Super User 2025 Season 2 on at

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Hi,

First of all, which app are you using? CRM, F&O, BC...cloud or on prem?

Is it generally slow or "only" for certain processes? If it is the latter, do you have any customization in this process? If so, then debugging would be an option.

If it is not linked to a certain process, then I would create a MS ticket, they can check the data and maybe suggest some setup in F&O.

What you can also do, is to check the SQL queries on LCS. Sometimes there are blocking statements, that would give you some insights what is going on.

Kind regards, Adis

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LR-18060929-0 6 on at

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Hi all,

Thanks. It is CRM

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Jonas "Jones" Melgaard 4,988 Most Valuable Professional on at

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Moved from General to Customer Experience forum

Can you define slow? It's slower than usually, or has always been slow.

It can also be due to customizations to the CRM system.

If it's on-premise, then it's worth having a look at the infrastructure behind it.

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Suggested answer

Sohail Ahmed 11,150 Super User 2025 Season 2 on at

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Client-Side: Clear your browser's cache and cookies regularly. Test by disabling browser extensions, using a different supported browser (Edge, Chrome), and ensure you have a stable internet connection and sufficient computer resources.

Customizations: The most frequent culprit. Work with your developers to optimize custom JavaScript on forms, inefficient plugins, complex workflows (especially real-time ones), and numerous business rules. Simplify dashboards and views with many charts or large datasets.

Data Management: Implement strategies for archiving or cleaning up old, irrelevant data. Consider integrating with SharePoint for document storage to reduce database load from attachments.

Environment Health: Check the Microsoft 365 Service Health Dashboard for any outages impacting your Dynamics 365 region.

If you are a Microsoft Partner, it is highly recommended to push this in a Yammer Group conversation where Microsoft Experts and technicians can provide you assistance for your specific tenant.

✅ Mark this answer as verified if it helps you.

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