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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Facing an issue while ...
Service | Customer Service, Contact Center, Fie...
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Facing an issue while creating an account in Dynamics 365.

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Posted on by SD-20091228-0 9

Steps to reproduce the bug: Go to Dynamics 365 → Copilot Service Admin Center → Channels → Accounts → Add Account. When I enter the App ID and Client Secret, it shows the error: “We couldn’t validate your app.”
Screenshot 2026-02-23 163023

I’ve attached screenshots where I entered the App ID and Client Secret.
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Dynamics 365 Customer Service
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