web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Can we make the Custom...

Customer experience | Sales, Customer Insights,...

Answered

Can we make the Customer field optional on the Case entity?

(0) Share

Report

Report

Posted on by Syed Aqib Raza

24

Can a Case be created without specifying a Customer in any scenario?
Can we make the Customer field optional on the Case entity?

Categories:

Dynamics 365 Sales

I have the same question (0)

All responses Img

All responses (1)

Answers Img

Answers (1)

Verified answer

Daniyal Khaleel 829 Most Valuable Professional on at

Like (1)

Report
Copy link

Link copied!

In Dynamics 365 CRM, the Customer field on the standard Case (Incident) entity is a system-required field. A Case must be associated with either an Account or a Contact, so the Case cannot be created without a Customer.

1 people found this reply helpful.

Was this reply helpful? Yes No

Join the conversation

Helpful resources

News and Announcements

Check out the Community Spotlight Video Series

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1

11manish 90 Super User 2026 Season 2

#2

Daniyal Khaleel 40 Most Valuable Professional

#3

Muhammad Shahzad Sh... 35 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans