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Dynamics 365 Community / Forums / Microsoft Dynamics CRM forum / Regarding merge cases
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Regarding merge cases

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Posted on by gopichandana1
I want to merge the cases and found the duplicates .
when click on the save and close it will pop up  the duplicate for this account i want to add a merge button on beside the  save button. I also want to add the new and edit button beside them.
When i am trying to merge the cases i want the pop up of the data form like contacts and accounts how we merge in dynamics .
Categories:
Development / Customization / SDK
  • gopichandana1 Profile Picture
    gopichandana1 on at
    Regarding merge cases
    but can we look with out clicking.
     
  • Suggested answer
    Amit Katariya007 Profile Picture
    Amit Katariya007 6,912 Moderator on at
    Regarding merge cases
    Have you selected the record that are showing in potential duplicate? Ideally once you select the records it will show merge button.
     
    Refer below article for the same.
     

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