We've been testing the Payables Agent and I would like to share some feedback.
Overall, I am a bit disappointed as I had higher expectations. Strictly speaking, it works, but it requires too many interactions (when you receive the invoice, then to correct and generate the purchase invoice) and by the time the accountant has verified the purchase invoice, the process has taken longer than if a human had entered the information manually. The ironic thing is that we tested it on a number of invoices from different Microsoft 365 services (I would expect the agent to be well trained on them), and still there are lots of corrections to the lines (the vendor is always right, the GL account is almost always right, but the lines are inconsistent at best, sometimes the totals too).
My biggest disappointment is that invoices are attached as plain attachments and not as incoming documents. This is unfortunately inconvenient as incoming documents are attached to every GL line linked to the purchase invoice. If we had to download the attachment and re-upload it to the invoice as an incoming document, that would require even more time.
I am curious to know how other customers are finding the agent and if we are doing something wrong. I am optimistic about future AI improvements, but for now, it is not groundbreaking.
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