Not able to publish a form on Real-Time Journeys due to Email address record error

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Posted on by JL-08081308-0

Hi,

I am trying to setup a new form on Real-time Journeys (Our company forms are all currently on outbound), and for some reason when I click publish it appears that I have to add the email field, but the field is already there. Also I created a form yesterday in the exact same way and it worked.

Can someone help here?

Thank you

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Outbound to Real-Time Transition

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Holly Huffman 6,544 Super User 2025 Season 2 on at

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Hi there!

Couple of thoughts -apologies if you've already tried these:

form visibility - is it hidden ? or conditional?

form validation - any conflicting validation rules?

form versioning - are there any forms that are working you can compare to?

have you checked the known issues for this ? Known issues in Customer Insights - Journeys with mitigations - Dynamics 365 Customer Insights | Microsoft Learn

hope this helps!

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JL-08081308-0 18 on at

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Thanks @Holly Huffman

Unfortunately I have checked all the boxes you mentioned and nothing seems to work.

If someone please has an idea of what might be happening please let me know.

Its driving me crazy

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