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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Needs to change the UI...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Needs to change the UI view

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Posted on by Honey98 302
Hi Team,
 
 
I need this view in the daily filter it is showing in hourly now. How can I do these changes in the daily filleter and on customer service hub. Can I do this form or how to do this changes from standard functionality give me ideas.
 
Categories:
Dynamics 365 Customer Service
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  • Suggested answer
    11manish Profile Picture
    11manish 271 on at
    this is the Schedule Board (URS) view in Microsoft Dynamics 365, and you want the same detailed card (tooltip/booking view) visible in Daily view instead of Hourly.

    You cannot directly make Daily view behave exactly like Hourly view using standard settings
     
    Daily view is designed for summary (not detailed UI)
    •  You cannot fully replicate hourly UI there
    Best workaround:
    • Customize templates
    • Use tooltips
    • Use multiple views

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