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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / how can solve customer...
Customer experience | Sales, Customer Insights,...
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how can solve customer service related issue in dynamics 365?

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Posted on by Michel John 27

Hello Everyone,

I have a small business and Using CRM to manage my business. Now I am growing my business into from small to mid size. Now I want to automate the business with dynamics 365 CRM. Here I want to know an answer of my question. The question is the either dynamics 365 resolve customer service related issue or not. If anyone have using dynamics 365 or having knowledge about it then kindly share your experience with me.

Thanks In Advance.

Regards: Michel John.

I have the same question (0)
  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at

    Hello,

    You may want to ask this question in CRM related forum. I will try to move it to CRM forum.

    Thanks.

  • Verified answer
    Muhammad.Affan Profile Picture
    Muhammad.Affan 4,620 Super User 2025 Season 2 on at
    Hi Michel,
     
    If you're still looking for an answer I can list a few features that may help you:
     
    • Microsoft ecosystem has an application called Dynamics 365 customer service
    • This app specifically deal with everything related to customer service like
    • Case/tickets/incidents
    • Queues - containers were the work items stay until they are picked by agents to work on.
    • Knowledge article- material that help agents to resolve customer service issues
    • The Platform has rich set of features and with little configuration everything can be achieved.
    If you want to know further how the application works I am happy to help.
     
    If this answer's your question please change the status to answer.
     
    Thanks
    Affan
     
  • Muhammad.Affan Profile Picture
    Muhammad.Affan 4,620 Super User 2025 Season 2 on at
    Hi There,

    If the answer is helpful please mark the answer as Verified so that the thread can be closed.

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