Hi.
I am totally new to Customer Insights - Journeys & trying to get my head around a requirement that my company has.
It makes sense to use the OOB email/SMS etc. functionality within this app but I'm not too sure if it is possible to with the requirement we have.
In a nutshell, we have a requirement to send out daily payment arrears reminder emails and SMS's to customers.
My very high level understanding of how to achieve this using the CIJ App - is that we set up segment(s) that define what contacts we wish to commnicate with.
We then setup daily recurring journey(s) linked to those segments and can use email and/or sms templates to send the required communications to them.
Now, if my understanding of the above is correct, my problem is that the data I wish to include in any email communication with our contacts exists in a sub entity - not on the contact record itself (the persons name is the only field from the contact to be displayed in the email).
For example, say I have an entity called "Arrears" that contains a lookup field pointing back to the contact.
A contact may have many such records.
It is possible that a contact may need to receive more than one email per run (i.e. if more than one of their related "Arrears" records satisfies the filter criteria for receiving communication).
I'm wondering if it possible to set a structure up in such a way that...
An individual person (a Contact record) can receive one email per related relevant "Arrears" record.
Each email would display dynamics data that exists on the "Arrears" entity record itself.
Many thanks in advance for any advice on how to achieve the above.
