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Small and medium business | Business Central, N...
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Webhook Issues with v28.0 - Document related webhooks not firing

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Hello
 
Overnight one of our Production Environments was upgraded to v28.0 from v27.5

We subscribe to the following Webhooks:
/items
/salesOrders​​​​​​​
/salesInvoices
/salesCreditMemos
/purchaseOrders
We are now only getting events for /items in the v28.0 environment

​​​​​​​We deleted and re-created the subscription for the webhooks and still no joy

The v27.5 Production Environment  is getting the events reliably.
I have the same question (0)
  • Suggested answer
    OussamaSabbouh Profile Picture
    17,836 Super User 2026 Season 1 on at
    Hello,
    Since /items still works but document APIs like /salesOrders, /salesInvoices, /salesCreditMemos, and /purchaseOrders stopped right after the v28 upgrade, I would treat this as a BC v28 regression or service-side issue, not a normal subscription problem—especially because the same subscriptions still work in v27.5 and recreating them didn’t help. First verify in v28 with webhookSupportedResources that those resources are still listed, then check the subscription expirationDateTime, handshake response, and your endpoint logs to confirm BC is not sending anything at all; also test with a licensed normal user who can schedule job queues, because Microsoft notes webhook notifications can be delayed when changes are made by users who can’t schedule job queues. If all that checks out, raise a Microsoft support ticket with the v27.5/v28 comparison, company/environment IDs, subscription IDs, resource paths, timestamps, and endpoint logs, because supported entities include those document APIs and they should generate notifications, including header notifications when related lines change.
     
    Regards,
    Oussama Sabbouh
  • Suggested answer
    Grigorios Mavrogeorgis Profile Picture
    2,574 Super User 2026 Season 1 on at

    Sounds like a v28 webhook regression, seen this pattern before after major upgrades.

    First thing to check, API permissions on the user or application that owns the subscriptions. After upgrade, indirect permissions on some entities sometimes drop, and only /items keeps working because it sits in a different permission set. Re-check the permission set on Sales Order, Sales Invoice, Sales Credit Memo and Purchase Order.

    Second, the notificationUrl handshake. BC re-validates the endpoint on subscription, and if it fails on some entities but not others, you get exactly this picture.

    Third, in v28 some API endpoints had small changes. If the subscriptions point to v2.0 standard API, usually fine, but custom or beta API pages can silently break the binding.

    Quick test, recreate one subscription through Postman and watch the response, then check telemetry in App Insights. Failed deliveries show up there with a clear error and close the case in five minutes.
     
     Tick the checkbox below to mark the answer as verified, if it helped resolve your question.
     
    Regards
    Gregory Mavrogeorgis
     
     
     

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