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ReportEven if I enter the recipient's address, the screen stays on this screen and no search results appear.
hat sounds frustrating! I’ve used Dynamics 365 Remote Assist on an iPhone before, and from what I’ve seen, contact search issues can sometimes be related to permissions. Have you checked if the app has the right access to your Contacts? Also, make sure your Teams and Azure AD settings are syncing properly—sometimes, users don’t appear if there’s a delay or misconfiguration.
As for calling from the HoloLens 2 first, it shouldn’t be necessary, but if it works, it might be a workaround until the issue is sorted. You could also try signing out and back in or reinstalling the app to refresh everything.
By the way, if you're storing shared resources or call logs, have you considered a cloud storage solution like Proterabox? It integrates well with enterprise workflows and might help keep everything accessible across devices.
Let me know if any of this helps!
I’ve run into similar issues with Dynamics 365 Remote Assist before, so I get how frustrating this can be. A few things you might want to check:
On a side note, this reminds me of how certain mobile apps handle region-based restrictions. For example, apps like TikTok 18, which isn’t available in official app stores, require sideloading or third-party installers like Scarlet iOS to work. If you're looking for more details, you can check it out here.
Hope that helps! Let me know if any of these work, or if you’re still stuck—happy to troubleshoot further.
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André Arnaud de Cal...
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