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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Unable to search for ...
Service | Customer Service, Contact Center, Fie...
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Unable to search for contacts

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Posted on by Community member 4

I'm trying dynamics 365 remote assist on my iPhone, but when I search for contacts, I can't even find users within our tenant. 

Maybe I need to call the person from Hololens2 beforehand?
 
Even if I enter the recipient's address, the screen stays on this screen and no search results appear.
  • CU02101037-0 Profile Picture
    CU02101037-0 2 on at
    Unable to search for contacts
    I was facing a similar issue on my iOS device, I fixed that issue by using a 3rd party apps and games through Scarlet iOS app store. You can also try it to fix this issue.

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