Email clicks not showing same people as opened list

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Posted on 8 Nov 2024 09:11:01 by KR-08110906-0

I've compared my lists for clicked email links against opened emails and over half the people from the first list aren't showing in the opened emails list.

Does anyone know why this might be happening?

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Microsoft Dynamics CRM

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hsjalilian 2 on 11 Nov 2024 at 02:49:08

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Email clicks not showing same people as opened list

Hi KR-08110906-0,

Please check your email tracking settings in Dynamics CRM. Make sure you have enabled tracking for both email opens and link clicks.

Email opens are typically tracked using a small invisible pixel image, while link clicks are tracked through redirected URLs. The open tracking pixel may be blocked by some email clients or security settings, while link clicks can still be recorded.

Email previews in some clients may trigger the open tracking without the recipient actually opening the email fully