Dynamics Community Forum Thread Details

Posted Sales Invoices after Cancel — Remaining Amount stays open / Closed = No

Hi everyone,

I'm hoping someone can confirm whether this is expected behavior or a bug.

Environment: Business Central V27.5 (Cloud / SaaS)

What I'm seeing:
After cancelling Posted Sales Invoices via the "Cancel" action (Create Corrective Credit Memo / Cancel), several invoices remain with a small rounding difference in the Remaining Amount column (typically 0.01, 0.02, or 0.03) and the Closed flag stays at No.

I've cancelled around 15 invoices recently and this has happened multiple times.
Some examples:

Other cancelled invoices in the same batch close correctly with Remaining Amount 0.00.

What I've checked / tried:

All affected invoices were cancelled the standard way via the Cancel / Corrective Credit Memo function.
The corresponding credit memo is posted, but the application doesn't fully clear — a tiny rounding amount is left on the customer ledger entry.
This started happening only recently (hence my suspicion this might be related to a recent platform update).

Questions:

Is anyone else seeing this on V27.5 cloud after cancelling posted sales invoices?
Is this a known regression, or am I missing a setup (e.g., Payment Tolerance / Rounding Account in the Customer Posting Group / General Ledger Setup)?
What is the recommended way to clear these residual amounts so the entries close — manual application via Apply Customer Entries with a rounding correction, or is there a cleaner approach?

Any pointers would be much appreciated. Thanks!

I also checked if it might be due to an extension, as far as I can see no: