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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to automatically p...
Customer experience | Sales, Customer Insights,...
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How to automatically put shared mailbox address in "From" field when sending emails

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Posted on by idanorin
Hi, 
 
I've only very recently created a model driven app using Dynamics customer service functionality. 
The main purpose of this app as a small-scale case management tool.
We have already gotten our shared mailbox set up. However, when I click to create a new email, my email always pop up in the "From" field rather than our preferred shared maibox address. 
 
Is there any way to alter this?
I am sure I am not the first to think of this, however I'm not very good at wording my Dynamics questions correctly yet, so any tips on blogs/other resources on how to make Model driven apps better for case management is much appreciated!

Best, 
Ida M
Categories:
Microsoft Dynamics CRM
  • Suggested answer
    Jimmy Passeti | MVP Profile Picture
    Jimmy Passeti | MVP 222 on at
    How to automatically put shared mailbox address in "From" field when sending emails
    Hello,
     
    This can be done using JavaScript.
     
    Below is an example of that, Imagining a scenery in which the email will be sent by a queue.
    function _setFromUser() {
    var QueueID = "00000000-0000-0000-0000-000000000000";
    var recordName = "Queue Name";
    var entityName = "queue";
    Xrm.Page.getControl("from").getAttribute().setValue([{ id: QueueID, name: recordName, entityType: entityName }]);
}
    Regards,
    Jimmy Passeti | Microsoft MVP
    ✅ Please mark as Verified if this answered your question!

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