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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / security permissions t...
Service | Customer Service, Contact Center, Fie...
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security permissions to interact with chat in copilot service workspace

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Posted on by JAG79 31
Dear all,
 
I am setting up copilot service workspace and I am enquiring the permissions needed, for a user to interact with chat.
 
They will still need access to the main entities data but only required to interact with chat, from an agent perspective.
 
Security permissions to be added in a Team, would be very helpful to know what is needed.
 
Many thanks.
Categories:
Dynamics 365 Contact Center
I have the same question (0)
  • SA-05110627-0 Profile Picture
    SA-05110627-0 25 on at
    Have you tried applying "M365 Copilot Service User" role?
     
    If you find this answer helpful please mark it as the suggested answer.

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