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Images in Power Pages Case detail timeline (portal comments and email)

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Posted on by vsorrentino

Hi,

I've created a new Power Page Customer service portal

I've enabled in the Portal Timeline View both Email and Portal Comment to see it in the timeline

When the customer open a new case, the agent can answer using Case timeline with an email or creating a portal comment.

In Dynamics 365 Customer Service the agent using "New Portal Comment" or "New Email" uploading an image from own device:

After the portal comment is created and marked as complete, or email is sent I notice that images are not showed in the timeline in the portal page case detail in the timeline:

Email in the case timeline:

Portal comment in the case timeline:

Is there the possibility to show images in the timeline? If not, are there any alternative?

Best Regards

Vincenzo

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