News and Announcements icon

Dynamics 365 CommunityForums Guides forum Guides missing from en...

Guides forum

Unanswered

Guides missing from environment

(1) Share

Report

Report

Posted on by CU28051748-0

I have a guides license for the next 8 months. I have been using the same environment for the last year. Today, I login into my Guides app and it is asking for me to sign up. I use the same credentials and now all of my guides are gone.

I did notice that in my environemts dashboard that it had (Trial expires in 26 days) which is new and I know that we have this environment for a long time.

Question: Are my guides gone? Anyone know what or why this could have happened?

https://ocsheriff.dynamics365portals.us/forums/support-forum/ee8f41d2-0e1d-ef11-a295-001dd804e445
https://sbsconnect.nyc.gov/forums/general-discussion/06735de0-111d-ef11-a295-001dd8089d59
https://lvmpd-portal.dynamics365portals.us/forums/general-discussion/10452653-141d-ef11-989a-001dd809d317
https://lvmpd-portal.dynamics365portals.us/forums/support-forum/92d36852-151d-ef11-989a-001dd809d317

All responses Img

All responses (2)

Answers Img

Answers (0)

Suggested answer

CU12060602-0 4 on at

Like (0)

Report

Guides missing from environment

It sounds like a concerning situation with your Guides app. The sudden request to sign up again and the disappearance of your guides can be alarming. It's possible that there might have been a glitch or a change in the app's system that affected your account and environment. I recommend reaching out to the app's support team as soon as possible to explain the issue and see if they can help recover your guides or provide insight into what might have caused this unexpected change.
Leah Ju Microsoft Employee on at

Like (0)

Report

Guides missing from environment

Hi，

Sure it's the same environment?
You mentioned a trial environment, and it's only for 30 days.

https://learn.microsoft.com/en-us/power-platform/admin/environments-overview#power-platform-environment-types

Helpful resources

News and Announcements

Community forum and blog attachments are now available!

Quick Links

Leaderboard

#1

André Arnaud de Cal... 284,781 Super User

#2

Martin Dráb 225,348 Super User

#3

nmaenpaa 101,146

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans