My users want to use the CRM to send out emails. They have a large amount of templates they want uploading onto the CRM and based on certain conditions a email will be sent it. At a first glance we have around 100 templates.
For instance for a particular group of students who meet a criteria/s they may hav one email and another group that met another criteria may get another email. These students may get different emails depending on where they are in their journey.
My users want every email recorded on the CRM.
My question is what is the best way to provide this solution? Should dynamics be used like this?
My worry is with so many templates it's not sustainable and we will find it hard to manage the flow for each template. We are a very small team. The users may also forget the conditions for each template and ask for changes which we won't be able to keep up with.
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