Using WhatsApp Messaging in D365 CRM

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Posted on by fshaikh

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Is there any Microsoft recommended way to integrate whatsapp messaging in D365 CRM? I know that an app exist called WhatsApp Chat and Instant Messaging in Dynamics 365 CRM - WhatsApp4Dynamics. But it is from an independent company.

Does Microsoft provide any out of the box/add on customization to link whatsapp messaging in Dynamics ?

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Muhammad.Affan 4,449 on at

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Using WhatsApp Messaging in D365 CRM

Hi There,

Microsoft’s Omnichannel for Customer Service supports the WhatsApp channel. Refer this link for more information:

https://community.dynamics.com/blogs/post/?postid=74199121-7b58-4acf-91ac-34928ad5ea46

Finally, once your issue is resolved and my suggested answer has helped, please do not forget to click Yes under "Did this answer your question?" to close this thread.

Thanks
Affan
Follow my channel related to Dynamics 365: https://www.youtube.com/@AffansDynamicsJourney