Hello,
We have Email deduplication turned on for Customer Insights Journeys Settings > Feature switches > Email deduplication toggle under "Email sending."
This works great for Segment-based Journeys.
This does not seem to work for Trigger-based Journeys, even if people can not re-enter the journey.
Our CRM allows for two contacts with the same email address.
SO, my question is:
Is there a workaround to prevent the same email being sent to the same email address if two records trigger the same Trigger-based Journey?
For context, we are using PowerAutomate to trigger an RSS-based email newsletter each week. A customer wrote in to let us know he was receiving two copies of the newsletter.
Thanks much,
Alison
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