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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Plugins/Custom Code in...
Service | Customer Service, Contact Center, Fie...
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Plugins/Custom Code in Customer Service Professinal

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Posted on by CU09101850-1 6
No plugins or custom C# code to extend workflows. this info is right or wrong
  • Suggested answer
    Abhishek Dhoriya Profile Picture
    Abhishek Dhoriya 1,011 on at
    Plugins/Custom Code in Customer Service Professinal
    No this is a misconception, With the Customer Service Professional license in Dynamics 365, you can extend functionality using C# plugins and custom code.
     
    • You can leverage Microsoft Power Apps and Power Automate to create custom applications and workflows.
    • Additionally, you can use Copilot plugins to integrate AI-powered tools and connect to various data sources.
    Is there a specific functionality you're looking to extend or a particular challenge you're facing?
  • Suggested answer
    PerezAguiar Profile Picture
    PerezAguiar on at
    Plugins/Custom Code in Customer Service Professinal
    Hey.

    There are no restrictions on Plugins or C# code.  The restrictions are in some features that you can't use. But for example, plugins running on case creation are valid.
     
    Regards,
  • Jonas "Jones" Melgaard Profile Picture
    Jonas "Jones" Melgaard 1,920 on at
    Plugins/Custom Code in Customer Service Professinal
    Yes, there are certain limitations. But I haven't heard that the Professional use rights should block the implementation of plugins and workflows.
     
    This is an excerpt from the latest D365 License Guide (July 2024) for Customer Service.
     
    The full guide can be found here: https://www.microsoft.com/content/dam/microsoft/final/en-us/microsoft-brand/documents/Dynamics-365-Licensing-Guide-July-2024.pdf
    Page 13-15 is the one that is directly related to Customer Service.

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